FearlessG1 Posted June 25, 2007 Share Posted June 25, 2007 Hello all. I am done switching from the bug fest that was MB, i have to say I'm loving whmcs so far. I have a bit of a problem though that hopefully can get worked out quickly. Doing to test sign ups, i was getting the message: This is a notice that a recent credit card payment we attempted on the card we have registered for you failed." after trying to make a payment. i tried twice more and got the same message. i went to look at my gateway, and it had processed and approved all 3 transactions. however whmcs was still saying the invoice was unable and no cards would go though. Can anyone get me started in the right direction to get this fixed? Thanks all! 0 Quote Link to comment Share on other sites More sharing options...
trine Posted June 25, 2007 Share Posted June 25, 2007 what is the payment gateway? (that might help ) also note that during testing the behavior is slightly different than a live transaction. 0 Quote Link to comment Share on other sites More sharing options...
FearlessG1 Posted June 25, 2007 Author Share Posted June 25, 2007 Whoops, sorry, i am using cdg with quantum gateway. also, this was a live transaction, everything is set to live and i was really charging the credit card. my whmcs is a trial license with over 10 days left still. 0 Quote Link to comment Share on other sites More sharing options...
trine Posted June 25, 2007 Share Posted June 25, 2007 Unfortunately, I don't use CDG/Quantum. Maybe someone else who does can give you some pointers. Are you certain everything is setup okay? 0 Quote Link to comment Share on other sites More sharing options...
FearlessG1 Posted June 25, 2007 Author Share Posted June 25, 2007 i believe so, as far as i know i just enter my login id and transaction key for my gateway, other than that i don't know that there is anything else needing to be setup. 0 Quote Link to comment Share on other sites More sharing options...
FearlessG1 Posted June 25, 2007 Author Share Posted June 25, 2007 using the view gateway log feature in whmcs admin page, i get the folllowing. Action => Auth_Capture Client => john smith Response Reason Text => Operation timed out with 0 out of -1 bytes received 0 Quote Link to comment Share on other sites More sharing options...
Francisco Posted June 30, 2007 Share Posted June 30, 2007 Well, it would be nice to know what's going on since I plan to switch from Authorize.net to this new gateway. But I want everything to keep working, I don't want to loose automation 0 Quote Link to comment Share on other sites More sharing options...
trine Posted June 30, 2007 Share Posted June 30, 2007 AuthNet works beautifully with WHMCS! Why switch? is it the cost? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted June 30, 2007 WHMCS CEO Share Posted June 30, 2007 As the error states, it was just a timeout issue due to a slow connection between the users server and the Quantum Gateway server. Matt 0 Quote Link to comment Share on other sites More sharing options...
FearlessG1 Posted July 1, 2007 Author Share Posted July 1, 2007 to confirm, that was the only issue. I was provided with a new gateway script that increased the time before a timeout occured. everything works perfectly now. I used this link to sign up for cdg, i chose the kings package. so far i couldnt be more happy with cdg and their quantum gateway. During business hours cdg responds to my emails within minutes. Also gotta say I am loving whmcs. I was using mb v5 thinking it was the easiest and most affordable choice but i was obviously wrong. http://www.cdgcommerce.com/holiday_promo.php?A=470&PID=7 0 Quote Link to comment Share on other sites More sharing options...
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