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email distribution problem


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I hope I can explain this issue properly...

we have an email address it @ jowwow.net that is designed for us to give to merchants ( like whmcs ) so that when we open a support ticket with them and they respond our "IT" group can receive the notice and who ever is on duty can respond.


Well the problem is if we have auto-reply on then the two ticket systems bounce emails back and forth and even reopen closed tickets.... so we've turned that off for those accounts.


but that still leaves the fact that every email that orginates w/o whmcs ticket # gets a ticket number assigned and then we have a gazillion tickets open.


we're not a huge company, only 4 of us, but still it can easily grow to be a big issue.. its already annoying...


Anyone got a workable solution?

we can just use double forwards cause then we don't know who if anyone answered it.

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