non payment of addons suspends main account

[easyhosting]

Hi

 

I dont know if this is possible , but i have a problem that if a user forgets or just does not pay the invoice for an addon, then the system will issue the late fee for the addon invoice and then suspend the clients whole account rather than just the addon.

 

is it possible just to have the addon suspended or terminated rather than the clients whole account.

[m8internet]

That does seem rather bizarre and rings a bell

 

However, my solution was to align the addons to the main product, that way they ALL expire on the same date

The customer is advised they are only paying for the part-period until the product expires

 

On renewal the customer can then renew the main product and any addons they require (or none at all)

If none are renewed the product still shows as expired, so you need to manually cancel all the expired addons

It's a hassle, but it makes it easier for me and the customers

 

Equally, I don't apply late fees to any products, Domain Names only

This too has to be processed manually, setting them back to nil once the cronjob confirms the late fee has been applied

It cannot be split between products and Domain Names

Edited November 6, 2011 by m8internet

[easyhosting]

That does seem rather bizarre and rings a bell

 

However, my solution was to align the addons to the main product, that way they ALL expire on the same date

The customer is advised they are only paying for the part-period until the product expires

 

On renewal the customer can then renew the main product and any addons they require (or none at all)

If none are renewed the product still shows as expired, so you need to manually cancel all the expired addons

It's a hassle, but it makes it easier for me and the customers

 

Equally, I don't apply late fees to any products, Domain Names only

This too has to be processed manually, setting them back to nil once the cronjob confirms the late fee has been applied

It cannot be split between products and Domain Names

 

that works if the hosting is monthly the same as addon, but when the hosting is annual and the addon monthly that will not work. even if a late fee was not added they woulds stil be suspended for non payment along with the main account.

Edited November 6, 2011 by easyhosting

[m8internet]

My hosting is generally annual, don't offer monthly or quarterly, works fine and as mentioned during the ordering process it is made clear the add-on expires when the main product expires, which can make it relatively expensive as the main product nears its renewal interval

For short term add-on products the customers is advised to request a quote and the invoice will be pro-rota for the remaining period

[easyhosting]

My hosting is generally annual, don't offer monthly or quarterly, works fine and as mentioned during the ordering process it is made clear the add-on expires when the main product expires, which can make it relatively expensive as the main product nears its renewal interval

For short term add-on products the customers is advised to request a quote and the invoice will be pro-rota for the remaining period

 

true if they by the addon during the order process as it will price the addon as the samer as the main product, but if they buy the addon latter on as a monthly addon then this invoices monthly

[m8internet]

All my addon products are annual, no other option is available

[easyhosting]

well thats how it works for you, but as a majority of my hosting clients pay monthly then my addons are monthly, but the problem is the clients who have annual plans and they forget to pay their monthly addons the whole hosting account is suspended not just the addon.

[m8internet]

I've just had one my customer addons suspended for nonpayment

 

Main product is biennial and is still active (expires 11/2012)

Addon product is annual and is now suspended (expires 11/2011)

 

So clearly it is your configuration and needs to be scrutinised further

[cmedeiros]

I have another issue related to this subject.

 

The main product is paid annually and the addon monthly. The main product is in day with it´s payments, the addon also it´s in day (had some overdue in the past, but now it´s ok), but whmcs keeps suspending the main product, saying that the addon is overdue.

 

any ideas why whmcs is doing that?