Behavior after unsuspend a customer

[cmedeiros]

Hello Fellows,

 

Sometimes, a customers that is suspended for overdue invoice, call us and send his payment receipt to we re-enable his service. So we click on unsuspend, wich re-actives his service, but keeps his invoice as unpaid.

 

My question is, if for any reason his payment is not returned to us, he will be re-suspended after a while? Or he will keep with his service active until next month, and then be suspended again?

 

thanks,

[easyhosting]

until the invoice is marked paid the cron will assume otherwise and will keep suspending his account even if you unsuspend this on a daily basis.

 

in youir admin area under setup/automation settings/automatic module functions you will see "Enable Unsuspension" if you check the box next to this then it will enable automatic unsuspension on payment, so when a client pays through an approved payment method setup in your WHMCS then his account will be automatically unsuspended.

[m8internet]

The customer should follow the link to the invoice, once paid this removes the suspension

 

However for a manually processed payment method you will need to manually perform both steps, as above

Process the invoice first, marking it as PAID

This should then remove the suspension

If not, the you need to manually update the product, from Suspended to Active