[NOT A BUG] PayPal Subscription: Double Transaction on same paid invoice

[DemoTiger]

Hello,

 

 

I just realize that something is wrong in PayPal subscription and I find more then 20 invoices which is paid more then one time..

 

 

http://forum.whmcs.com/attachment.php?attachmentid=2423&stc=1&d=1317617460

[Matt]

What's the problem with this? Your customer must have created 2 subscriptions so they've paid you twice, WHMCS has tracked them both, and automatically credited the user. Nothing wrong there

 

Matt

[DemoTiger]

What's the problem with this? Your customer must have created 2 subscriptions so WHMCS has tracked them both, and automatically credited the user. Nothing wrong there

 

Matt

 

Problem: WHMCS charge him more then one time for a one month subscription.

http://forum.whmcs.com/attachment.php?attachmentid=2423&stc=1&d=1317617460

 

 

- How can I prevent this so client don't make 2 subscription for a one month terms..?

 

 

Thanks,

Kunnu.

Edited October 2, 2011 by DewlanceHosting

[Matt]

No, WHMCS did not charge him anything. PayPal handles subscriptions, and they send them to you based on what the customer tells them to do (by signing up for a subscription). So if the user chooses of their own accord to signup for 2, then there's nothing you can particularly do to stop that.

 

But WHMCS has the built in credits system for handling overpayments automatically, so it's no real problem anyway.

 

However, have a look at our docs for the recommended customisation to invoice email templates to help remind customers they don't need to pay manually when a subscription exists: http://docs.whmcs.com/PayPal#Customising_Invoice_Emails_for_Subscriptions

 

Matt