WHMCS + JWHMCS + RT Modulus = Broken JS!

[SpydrSS]

Hi there...

I have made the mistake of installing Joomla 1.6 + Modulus, and then having whmcs integrated on our site... because I never new that jwhmcs is not fully compatable with j1.6, I now have a problem with the slider configuration... The js seems to have broken, and the support is not being properly provided from JWHMCS!

 

Unfortunately I cannot waste more time with JWHMCS... as the support unfortunately does not extend to "other companies templates"... And now I have to pay him to install an older version of his component... Sorry... but dont release stuff that donet work in the first place, and the recharge to fix your own "commercial components issues"

 

I am not here to put any companies down, I simply want the 3 components working well together! I need someone to look at the javascript problem that I am getting:

 

How to duplicate the issue:

 

Step 1:

http://www.skyewebsitehosting.co.za/billing/cart.php?a=add&pid=100

 

Step 2: Click on "I will use my existing domain and update my nameservers" and enter whatever you like and click "Click to continue"

 

Step 3: This page should have slider bars under configurable options... but it doesnt they have dissapeared...

 

Is there anyone who knows of a fix? I have approached RT, and even their support is lacking, so now the last people I can approach is whmcs... The slider is an integral part of this site, and we simply need it to stop dissapearing?

[tldagent]

I found this thread and figured since it's unanswered I may be able to provide some helpful information.

Hi there...

I have made the mistake of installing Joomla 1.6 + Modulus, and then having whmcs integrated on our site... because I never new that jwhmcs is not fully compatable with j1.6, I now have a problem with the slider configuration... The js seems to have broken, and the support is not being properly provided from JWHMCS!

At the time of this post JWHMCS for Joomla 1.6 was RC5 version. However the problem wasn't that JWHMCS was not compatible, the problem was that your site had Mootools, jQuery, Mootools-more, gantry and fusion javascript libraries being loaded. We discovered that the mootools library had attached an event to the input fields used by the sliders, so when the slider was moved, it triggered an event that caused the input field (slider line) to disappear.

 

We recommended to stop using mootools and in our testing it worked but unfortunately your template is using not just Mootools, but an addon library plus gantry and fusion from RT.

 

It was recommended changing the order form template in WHMCS to a less javascript intensive template to avoid collisions with the javascript libraries in Joomla.

 

Now there may be a way to specify classes of input fields for mootools NOT to bind to, but we're not well versed in Mootools development and could not tell you if there was an easy way to make that happen.

 

Unfortunately I cannot waste more time with JWHMCS... as the support unfortunately does not extend to "other companies templates"... And now I have to pay him to install an older version of his component... Sorry... but dont release stuff that donet work in the first place, and the recharge to fix your own "commercial components issues"

That is incorrect. We do our best to support as many templates as possible and have over 2000+ active installations with many different template developers from Joomla including your exact template. However, it's next to impossible to know everything all the time and today's Joomla templates are heavy laden with server intensive javascript and jQuery libraries and sometimes they conflict. So you make adjustments, take a look at the recommendations and if you must, hire a mootools developer to make customizations.

 

Integrations aren't always as simple as we'd like them to be. Even though I wish it were a perfect world, it's not.

 

I am not here to put any companies down, I simply want the 3 components working well together! I need someone to look at the javascript problem that I am getting

I think everyone would like all their systems to work together. Look at HostGator, one of the largest, (most successful) hosting companies in the world yet you have a billing system login, and a forum login both separate. Although I'm sure they'd like a single login and sync solution they don't have it because it's not a perfect world with perfect integration.

 

Easy solution would have been:

1. Change the WHMCS Order Form Template
   
2. Hire a MooTools Developer to customize your solution for you.
   

 

Is there anyone who knows of a fix? I have approached RT, and even their support is lacking, so now the last people I can approach is whmcs... The slider is an integral part of this site, and we simply need it to stop dissapearing?

The slider, contrary to popular belief, is not necessary but with the upgrades we've done to J!WHMCS, many people are using the slider but IMHO, I wouldn't use it if it because it's just another potential conflict.