Fraudulent Orders

[Dan_Sheen]

Hello everyone,

 

Recently, my company has been receiving a lot of fraudulent orders and I have MaxMind protection which means it is automatic. However, I would like a way to inform the customers that their orders have been marked as fraud.

 

I set up a email template for just that, but is there a way to do it automatically according to when the order status gets marked as Fraud?

[peerywes]

Would like to know the same information please

[TDub]

I just came across this as well. I would like to see a notification to customers when they order that their order was marked as fraud and if they wish to pursue the order, they need to contact us. Sometimes, it's just not fraud but the customer never knows their order was marked as such, and then contacts us upset that we didn't set up their order in a timely fashion.

[LDHosting]

A notification message is displayed to the customer when Maxmind kicks in and blocks the order. The messages are customisable via the language files

 

$_LANG['maxmind_highfraudriskscore'] = 'MaxMind has deemed your order to be potentially high risk and therefore it has been held for manual review.<br /><br />If you feel you have received this message in error, then please accept our apologies and <a href="submitticket.php">submit a support ticket</a> to our Customer Service Team.  Thank you.';