custom tickets form

[sleepybaby]

hello,

 

i need an custom tickets form function. it is easy. we create a form. customers type the info, after click submit. whmcs will create an ticket automatically to one certain department containing the info typed by the customers.

 

please PM me at xueming1986#gmail.com

 

thanks

[mojahed]

Why you don't use the default one ?

[sleepybaby]

Why you don't use the default one ?

 

hello,

 

use a custom form we can do much more than the default ticket:)

[mojahed]

hello,

 

use a custom form we can do much more than the default ticket:)

 

What Functions you need ?

[sleepybaby]

What Functions you need ?

 

like the contact us form. after user fill the form. we can use api or piping creating a ticket for this form info.

[sleepybaby]

an example

 

we make an custom form(what i need now) named Migeration Request. user fill the form like old host info(ftp/ cpanel/ssh, etc) and some info we need for processing migeration. after he click submit. this form function will create a ticket to migeration department using whmcs API(prefer) or email piping. this ticket will named Migeration Request(subject). the content of the ticket will be the info customer filled in the form(like below).

 

Please perform an account migration for me using the following information.

 

Migration Type: Internal

Domain: ***.info

Control Panel: 1

FTP Host: 1

 

Extras:

SSL Certificate: No (Domain: )

Dedicated IP: No

Custom MX: No

 

Apps:

 

Notes: hello, could you please migerate user fengyeju from r1-sanjose server to lakers server?

 

Security Question verification has been successfully completed.

[sleepybaby]

also we can add some other form like backup restore request, etc.

[mojahed]

You can do all of that using the default ticket form, for example: if you want to get the info you need to migrate client website (FTP...etc) you can add a custom field for each department, and to determine specific subject for any ticket like:Migration Request , you may link your client to the ticket submit form URL with per-defined subject like:

https://www.whmcs.com/members/submitticket.php?step=2&deptid=5&subject=Migration%20Request

 

I think that would be the optimal solution for you.

[sleepybaby]

You can do all of that using the default ticket form, for example: if you want to get the info you need to migrate client website (FTP...etc) you can add a custom field for each department, and to determine specific subject for any ticket like:Migration Request , you may link your client to the ticket submit form URL with per-defined subject like:

https://www.whmcs.com/members/submitticket.php?step=2&deptid=5&subject=Migration%20Request

 

I think that would be the optimal solution for you.

 

thanks, professional

 

i know the custom field function. but if we give customers a seperate form, it will give more professional experice to customwers about my team and company.