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Proxy domain auto-renewal


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I'm having problem in the proxy auto renew problem for domains. The domains proxy will not auto renew after client added payment and throw us an error message. However, it can be renewed via the WHMCS admin panel. Below is the example error message. Any idea?



An invoice for the renewal of a domain has been paid but the renewal request submitted to the registrar failed.


Client ID: 5281

Domain ID: 9735

Domain Name: exampledomain.sg

Error: 4 System message (Use transfer ownership to subscribe or unsubscribe proxy.)

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