Real Webspace Posted July 3, 2011 Share Posted July 3, 2011 I have a certain client who is not being invoiced. For love or money I cannot figure it out. Each month they pay via debit order and I cannot find an invoice to add the payment to. I have looked through any option that could possibly have a bearing, but i cannot figure it out! Can anyone provide some light? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 4, 2011 Share Posted July 4, 2011 What do you have for the service-dates in WHMCS ? What do you have for the billing-cycle ? What happens when you click "generate due invoices" ? Does the product have a cancellation request pending ? 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted July 4, 2011 Share Posted July 4, 2011 Have you considered logging a support ticket for this? It's going to be tricky for anyone to give you an absolute answer without actually checking the client's account. It's probably safe to assume you checked, and double checked again: - date of the next invoice - is client active or not - is client's service active or not? - does the service have a cost associated or not? 0 Quote Link to comment Share on other sites More sharing options...
Real Webspace Posted July 5, 2011 Author Share Posted July 5, 2011 thanks guys, and yes all those answers are correct and should let the account work... Will log a support ticket. 0 Quote Link to comment Share on other sites More sharing options...
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