tsiedsma Posted June 21, 2011 Share Posted June 21, 2011 After choosing "Auto-Terminate End of Cycle" on a product in the admin area, the invoice that was pending for that product is cleared out but left open and unpaid. Product Page: Invoice Page: 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted June 21, 2011 Share Posted June 21, 2011 The previous invoice remains unpaid, you can correct that by setting as cancelled or deleting it I find this is caused by a customer submitting a cancellation request after the first invoice is sent, or a request is submitted via Support Ticket I simply set the renewal date to 00/00/00 and leave it until it has expired, then correct it the day after it has expired (suspension notice on email) 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted June 21, 2011 Author Share Posted June 21, 2011 This appears to only happen to invoices with a promotion code listed. Invoices without a promotion code just get cancelled. 0 Quote Link to comment Share on other sites More sharing options...
zoilodiaz Posted June 21, 2011 Share Posted June 21, 2011 i have the same issue 0 Quote Link to comment Share on other sites More sharing options...
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