djseamus Posted June 17, 2011 Share Posted June 17, 2011 Hi, Is there any way a client can set Prority when submitting a support ticket via email, maybe by adding some sort of text string to the subject line or body? 0 Quote Link to comment Share on other sites More sharing options...
equipc Posted June 19, 2011 Share Posted June 19, 2011 I don't think this is actually possible 0 Quote Link to comment Share on other sites More sharing options...
miketree Posted October 5, 2012 Share Posted October 5, 2012 I would like to set email support tickets by default to 'High', as it cannot be specified. Is there any way to change the default priority for email opened tickets? I am sure it used to work like that. Has something changed? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted October 5, 2012 Share Posted October 5, 2012 I would like to set email support tickets by default to 'High' I'd like to set them to low, as if it was critical, they should have logged in Now having a set of "rules" you can apply to tickets like assigning it to their account manager, or lowering the priority on repeat offenders, or moving things between departments on certain text, etc etc is one major lacking feature of the support system 0 Quote Link to comment Share on other sites More sharing options...
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