Revolution Posted June 11, 2011 Share Posted June 11, 2011 Is there a way to assign different autoresponders to different departments such as one autoresponder gets sent for all support issues from support department and another autorepsonder gets set for all project management issues from that department? 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted June 12, 2011 Share Posted June 12, 2011 You can edit the templates to add a conditional display eg.. {if $ticket_department eq "Sales"} Sales only operates Monday-Friday 9am-5pm {elseif $ticket_department eq "Support"} Your response for support type tickets {elseif $ticket_department eq "Projects"} Your project response here {else} Your ticket has been received and will be answered shortly {/if} 0 Quote Link to comment Share on other sites More sharing options...
Revolution Posted June 12, 2011 Author Share Posted June 12, 2011 Thanks Sparky, I missed that in the documentation. I appreciate it. 0 Quote Link to comment Share on other sites More sharing options...
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