Automation settings / number of invoices question

[Blueberry3.14]

All of my clients are set up for automated payments. Clients are receiving 2-3 emails a month for each payment (invoice created, payment due, payment confirmation), and as far as I'm concerned that's WAY too much.

 

My goal is to have the client receive ONE email, the payment confirmation (or notice the credit card was declined, if that happens).

 

I *thought* I had how to achieve this figured out by leaving:

 

Configuration ->Automated Settings ->Billing Settings ->Invoice Generation

 

blank, but this generates and emails the invoice on the same day as the "payment confirmation" is sent to them, so the client gets 2 emails, just on the same day. Is there any way around this, to basically "combine" the invoice and payment confirmation email in one email, or have the client only receive the payment confirmation?

 

They can always login to their account if they want a copy of the invoice.

 

TIA for any clues.

[ezuk1]

This would be very useful. I would like my customers to just recieve one email saying an invoice has been generated and the payment is due, then a second for payment confirmation.

 

Hope somone can help?

[MACscr]

This would be very useful. I would like my customers to just recieve one email saying an invoice has been generated and the payment is due, then a second for payment confirmation.

 

Hope somone can help?

 

I think part of the confusion is people and Matt mixing the meaning of invoice. An invoice is a bill, not a receipt. A customer should receive a bill/invoice for money owed and then a receipt for payment.

[PPH]

Your requests were answered. please see:

http://www.whmcs.com/forums/viewtopic.php?t=4311

[Blueberry3.14]

This would be very useful. I would like my customers to just recieve one email saying an invoice has been generated and the payment is due, then a second for payment confirmation.

 

Hope somone can help?

 

And that's what happens now. What *I* am looking for is one email period, no "invoice created" email, just the one showing the payment was made.

[Blueberry3.14]

I think part of the confusion is people and Matt mixing the meaning of invoice. An invoice is a bill, not a receipt. A customer should receive a bill/invoice for money owed and then a receipt for payment.

 

I'm not confused about it...an invoice is an invoice. What I'm trying to get around is the email sent upon invoice creation, and I thought I had it by not specifying an invoice be created X # of days before the due date, but that doesn't achieve what I want to achieve.

 

Put more simply, I don't want an email sent when an invoice is created.

[Blueberry3.14]

Your requests were answered. please see:

http://www.whmcs.com/forums/viewtopic.php?t=4311

 

That doesn't answer my question.

 

Even when v3.2 is released, you can specify a grace period before new orders are due (which I do that now when the invoice is manually generated), but that still doesn't solve the issue of the client getting 2 emails, 1 for the invoice and 1 for the payment confirmation.

 

Let me try putting this another way: I do not want the client to receive an email when the invoice is created, no matter when the invoice is created.

[generic]

When i came from lpanel, I had a hard time getting used to this invoice email, so did my clients. But after time it has become a nice reminder for them to update their addresses, credit cards, etc so that the charge goes through. I have yet to have someone cancel between the invoice date and the billing date.

 

I do agree thought that it would be a nice option to have the ability to have a configuration option like

"send email upon creation of invoice" or "do not send out invoice creation emails".

[Blueberry3.14]

When i came from Lpanel, I had a hard time getting used to this invoice email, so did my clients. But after time it has become a nice reminder for them to update their addresses, credit cards, etc so that the charge goes through. I have yet to have someone cancel between the invoice date and the billing date.

 

I do agree thought that it would be a nice option to have the ability to have a configuration option like

"send email upon creation of invoice" or "do not send out invoice creation emails".

 

Heh, I'm an Lpanel refugee also And before that WHMAP.

 

Since it's looking like it's not possible with the current configuration, maybe I'll do a feature request for it.

[PPH]

Your requests were answered. please see:

http://www.whmcs.com/forums/viewtopic.php?t=4311

 

That doesn't answer my question.

 

Let me try putting this another way: I do not want the client to receive an email when the invoice is created, no matter when the invoice is created.

 

OK and this straight out of that post still doesn't help you?!?

In addition, it will also be possible to enable/disable emails. This is in an effort to allow you to reduce the number of emails your clients get so you could for example disable the new client welcome email when an order is placed so they just get the order confirmation.

[Blueberry3.14]

Your requests were answered. please see:

http://www.whmcs.com/forums/viewtopic.php?t=4311

 

That doesn't answer my question.

 

Let me try putting this another way: I do not want the client to receive an email when the invoice is created, no matter when the invoice is created.

 

OK and this straight out of that post still doesn't help you?!?

In addition, it will also be possible to enable/disable emails. This is in an effort to allow you to reduce the number of emails your clients get so you could for example disable the new client welcome email when an order is placed so they just get the order confirmation.

 

Dohhhhhhhhhh!!!! Yes, yes it does

 

I'm sorry, all I saw in that "section" was multiple-language support so I skimmed.

 

Thank you! Now all I have to do is wait for v3.2.