ern725 Posted April 3, 2011 Share Posted April 3, 2011 For some reason my whmcs is sending overdue invoice notices on invoices already paid.. Any idea how to fix this? Link to comment Share on other sites More sharing options...
sohouk Posted April 3, 2011 Share Posted April 3, 2011 Is this happening/services or products imported from another system, or is it on products /services created by WHMCS? You need to check the product invoice to make sure its attached to the invoice the client has paid . Go to the client, then product and click the invoices button in that dialog to see what invoices are attached to the product. You cannot check the correct association simply by going to the Invoices link. You have to do this from the actual product/service page. If the invoice is not attached to the product, then even if its paid, WHMCS will not record the fact and set the transaction off against the invoice. Trevor Link to comment Share on other sites More sharing options...
ern725 Posted April 3, 2011 Author Share Posted April 3, 2011 These are products created in whmcs. These clients have been clients for a long time and theres no been changes to their accounts. I went to their invoices and all of them are paid. Link to comment Share on other sites More sharing options...
sohouk Posted April 3, 2011 Share Posted April 3, 2011 How did you check the client invoices were paid? Link to comment Share on other sites More sharing options...
othellotech Posted April 3, 2011 Share Posted April 3, 2011 How did you mark the invoces as paid - normally when you apply the payment the next-due-date and next-invoice-date on the product move forward. Overdue notices are based on the status of the invoice and the due-date on it. Link to comment Share on other sites More sharing options...
ern725 Posted April 4, 2011 Author Share Posted April 4, 2011 These payments are mostly done via paypal or credit card. The next due date is correct on them. There are no open invoices. I checked for open invoices via the clients acc then products/services then down to open invoices. I also checked the email log and it doesnt even show the over due notices being sent but customers have even forwarded me the emails. Link to comment Share on other sites More sharing options...
sohouk Posted April 4, 2011 Share Posted April 4, 2011 Are the invoices actually marked PAID with the PayPal or CC tx number recorded on the invoice. Apart from the Email log, check the log for the client and also the order log to see at which stage the invoices are slipping out of the system. If when all that has been checked and the problem has not been found, then you probably need to go to WHMCS support to get it sorted out. Trevor Link to comment Share on other sites More sharing options...
ern725 Posted April 4, 2011 Author Share Posted April 4, 2011 I figured out the problem. The emails were coming from another server. I am in the middle of switching servers for this account. Link to comment Share on other sites More sharing options...
ern725 Posted April 4, 2011 Author Share Posted April 4, 2011 Please close thread. Link to comment Share on other sites More sharing options...
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