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Ticket system behaviour

Dids

By Dids
in Using WHMCS

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Dids Member

Dids

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Hey guys,

 

I'm not exactly sure if this is normal behaviour or not, but every time I close a ticket it comes back in "open" state when a new ticket arrives.

 

This means that all of my old tickets go from closed to open every single time a new ticket arrives, which just seems.. awkward.

 

So far I've had to delete the ticket permanently to keep this from happening.

 

Any ideas? (using the latest WHMCS)

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