Send Message New Account Info sends Shared IP not Dedicated IP

[HostT]

Alright so i updated a clients account with his new dedicated IP, i then went down to the bottom of the "Product" page and used the drop down menu to send the new account information to his email, but in the email it sent it with the Shared IP and not the dedicated IP that i saved into that product.

 

Is this a bug in the system or is this how it is supposed to be? You would assume that it would send the email with the dedicated IP because what happens when i want to resend them the new account info email with the dedicated IP instead of the shared one?

 

?

[D-Litz]

You have to create a new Email Template and change the login info to

 

Control Panel URL: http://{$service_dedicated_ip}:2082/ Once your domain has propagated, you may also use http://www.{$service_domain}:2082/'>http://www.{$service_domain}:2082/

 

Notice the $service_dedicated_ip

 

I just cloned the current welcome email template and replaced the login info with the dedicated IP merge field from the available list at the bottom of the email templates

 

This is my entire Welcome Email (Dedicated IP) template

 

 

Dear {$client_name},

 

PLEASE READ THIS EMAIL IN FULL AND PRINT IT FOR YOUR RECORDS

 

Thank you for your order from us! Your hosting account has now been setup and this email contains all the information you will need in order to begin using your account.

 

If you have requested a domain name during sign up, please keep in mind that your domain name will not be visible on the internet instantly. This process is called propagation and can take up to 48 hours. Until your domain has propagated, your website and email will not function, we have provided a temporary URL which you may use to view your website and upload files in the meantime.

 

New Account Information

 

Hosting Package: {$service_product_name}

Domain: {$service_domain}

First Payment Amount: {$service_first_payment_amount}

Recurring Amount: {$service_recurring_amount}

Billing Cycle: {$service_billing_cycle}

Next Due Date: {$service_next_due_date}

 

Login Details

Control Panel URL: http://{$service_dedicated_ip}:2082/ Once your domain has propagated, you may also use http://www.{$service_domain}:2082/'>http://www.{$service_domain}:2082/

 

Username: {$service_username}

Password: {$service_password}

 

 

Client Area Login: {$whmcs_link}

Email Address: {$client_email}

Password: {$client_password}

 

Server Information

 

Server Name: {$service_server_name}

Server IP: {$service_dedicated_ip}

 

If you are using an existing domain with your new hosting account, you will need to update the name servers to point to the name servers listed below.

 

Nameserver 1: {$service_ns1} ({$service_ns1_ip})

Nameserver 2: {$service_ns2} ({$service_ns2_ip}){if $service_ns3}

Nameserver 3: {$service_ns3} ({$service_ns3_ip}){/if}{if $service_ns4}

Nameserver 4: {$service_ns4} ({$service_ns4_ip}){/if}

 

Uploading Your Website

 

You may use the addresses given below to manage your web site:

 

FTP Hostname: {$service_dedicated_ip}

 

And once your domain has propagated you may use the details below:

 

FTP Hostname: {$service_domain}

Webpage URL: http://www.{$service_domain}

 

Email Settings

 

For email accounts that you setup, you should use the following connection details in your email program:

 

POP3 Host Address: mail.{$service_domain}

SMTP Host Address: mail.{$service_domain}

Username: The email address you are checking email for

Password: As specified in your control panel

 

Thank you for choosing

 

{$signature}

[GGWH-James]

You have to create a new Email Template and change the login info to

 

Control Panel URL: http://{$service_dedicated_ip}:2082/ Once your domain has propagated, you may also use http://www.{$service_domain}:2082/

 

Notice the $service_dedicated_ip

 

I just cloned the current welcome email template and replaced the login info with the dedicated IP merge field from the available list at the bottom of the email templates

 

This is my entire Welcome Email (Dedicated IP) template

Why not use a single e-mail template with conditionals to check if a dedicated IP is set or not and output is based on if it is or not?

[D-Litz]

Why not use a single e-mail template with conditionals to check if a dedicated IP is set or not and output is based on if it is or not?

 

I just love it when forum members provide a better solution and then sit quietly on it and hope we, "Less knowledgeable members" can guess what that solution is.

 

Thanks James, the solution I use works for me, if you have something better to share with the rest of us and its something we could all benefit from, please do.

 

Wishing you a great day.