Plesk server: Blank pages due to 3 moved folders not being accessed

[triplebox]

As recommended for security purposes, I moved the 3 777 folders out of the public folder (in my case "httpsdocs" w/ my Plesk VPS). I set the path variables in configuration.php absolutely as follows:

 

$templates_compiledir = "/var/www/vhosts/mysite.com/whmcs_hidden/templates_c/";

$attachments_dir = "/var/www/vhosts/mysite.com/whmcs_hidden/attachments/";

$downloads_dir = "/var/www/vhosts/mysite.com/whmcs_hidden/downloads/";

 

For reference sake, WHMCS is located here (with the publicly-accessible bolded):

 

/var/www/vhosts/mysite.com/httpsdocs/whmcs

 

However, the screen is blank and I keep getting the following error:

 

Smarty Error: the $compile_dir '/var/www/vhosts/mysite.com/whmcs_hidden/templates_c/' does not exist, or is not a directory.

 

I know for a fact that the folder both exists and is a directory. I've experimented with folder ownership and confirming no open_basedir restrictions etc., but still no effect.

 

Can someone with Plesk knowledge/experience PLEASE give me some direction and guidance? I already opened a ticket and that got me nowhere.

 

Thanks,

Joe

[triplebox]

I can confirm that the path is correct as it works with this path:

 

$templates_compiledir = "/var/www/vhosts/mysite.com/httpsdocs/whmcs_hidden/templates_c/";

 

However, when I move those 3 folders outside of "httpsdocs", they're unaccessible and the screen is just blank.

 

So it's confirmed to be an ownership/permissions issue, but nothing I do in that vein makes a difference.

[jambon]

I had this same issue - I think it's specifically something to do with the permissions that plesk sets on the main domain folder by default. however in editing those settings you reduce security so I just left them in the main area - you can still just rename them like you do with the main admin area to gain a little added security.

[shagotik]

Moved all your folder to main directory ( HOME ) where you will see public_html as a folder also. then change the configuration.php

$templates_compiledir = "/home/ mysite.com /templates_c/";

$attachments_dir = "/home /mysite.com /attachments/";

$downloads_dir = "/home/ mysite.com /downloads/";