triplebox

I can confirm that the path is correct as it works with this path: $templates_compiledir = "/var/www/vhosts/mysite.com/httpsdocs/whmcs_hidden/templates_c/"; However, when I move those 3 folders outside of "httpsdocs", they're unaccessible and the screen is just blank. So it's confirmed to be an ownership/permissions issue, but nothing I do in that vein makes a difference.

As recommended for security purposes, I moved the 3 777 folders out of the public folder (in my case "httpsdocs" w/ my Plesk VPS). I set the path variables in configuration.php absolutely as follows: $templates_compiledir = "/var/www/vhosts/mysite.com/whmcs_hidden/templates_c/"; $attachments_dir = "/var/www/vhosts/mysite.com/whmcs_hidden/attachments/"; $downloads_dir = "/var/www/vhosts/mysite.com/whmcs_hidden/downloads/"; For reference sake, WHMCS is located here (with the publicly-accessible bolded): /var/www/vhosts/mysite.com/httpsdocs/whmcs However, the screen is blank and I keep getting the following error: Smarty Error: the $compile_dir '/var/www/vhosts/mysite.com/whmcs_hidden/templates_c/' does not exist, or is not a directory. I know for a fact that the folder both exists and is a directory. I've experimented with folder ownership and confirming no open_basedir restrictions etc., but still no effect. Can someone with Plesk knowledge/experience PLEASE give me some direction and guidance? I already opened a ticket and that got me nowhere. Thanks, Joe