drperdew Posted February 5, 2011 Share Posted February 5, 2011 If I need to refund a payment, I'd like to send it via the clients PayPal address. But I don't know where it's stored in the system. Where do I find it? Thanks. david 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted February 5, 2011 Share Posted February 5, 2011 If I need to refund a payment, I'd like to send it via the clients PayPal address. But I don't know where it's stored in the system. Where do I find it? Thanks. david you will need the paypal transaction number and then go to your paypal account and issue this way or you could clieck on the invoice in question and use the refund tab 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted February 5, 2011 Share Posted February 5, 2011 There are several ways to do this If you know the client, then search client name, click on Invoices, and then the appropriate invoice Scroll down and you will see the transaction ID If you have setup PayPal refunds in your gateway menu, then you can process the refund from the Refund tab However, I do not like this method (setting up PayPal refunds in the gateway menu) I much prefer manual refunds Therefore as above, take the transaction ID (found as I describe above), then go to your PayPal account, search, and refund from there Then go back to WHMCS and click on Set Unpaid or Set Cancelled as appropriate If you do not know who the client was then use the View Invoices tab Match this agains the PayPal transaction you want to refund 0 Quote Link to comment Share on other sites More sharing options...
PuttHost Posted February 5, 2011 Share Posted February 5, 2011 Or just go into the gateway log after you have the transaction ID and search there (if you dont clear your log that is) 0 Quote Link to comment Share on other sites More sharing options...
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