cocabean Posted January 22, 2011 Share Posted January 22, 2011 Our module functions have all a sudden become really slow and sometimes timing out, it can take 30-60seconds from someone selecting complete order to the order confirmation page. Yes I have automatic setup enabled but I don't want clients to have to wait for an order to be manually created. What could be causing this? 0 Quote Link to comment Share on other sites More sharing options...
jeremyhaber Posted January 22, 2011 Share Posted January 22, 2011 What kinda of module functions are running? Is it the WHMCS licensing module? 0 Quote Link to comment Share on other sites More sharing options...
cocabean Posted January 23, 2011 Author Share Posted January 23, 2011 I mean the terminate, and create functions to run command from WHMCS to WHM 0 Quote Link to comment Share on other sites More sharing options...
cocabean Posted January 23, 2011 Author Share Posted January 23, 2011 When I try to use the module functions inside WHMCS manually I get "Module Command Error (Curl Error) Operation timed out after 150000 milliseconds with 0 bytes received - code: 28" 0 Quote Link to comment Share on other sites More sharing options...
GORF Posted January 24, 2011 Share Posted January 24, 2011 Log into WHM and look at the load. When the load is high, these functions will obviously take longer. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted January 24, 2011 Share Posted January 24, 2011 What could be causing this? Usually down to using a cr@p massively oversold/overloaded server. 0 Quote Link to comment Share on other sites More sharing options...
cocabean Posted January 25, 2011 Author Share Posted January 25, 2011 This has all of a sudden happened after a year of being with my provider and no problems so it is not down to a overloaded server. 0 Quote Link to comment Share on other sites More sharing options...
jeremyhaber Posted January 25, 2011 Share Posted January 25, 2011 Attempt to optimize your server. Remove old log files and huge log files that are not needed (or backup and delete them). I know sometimes if you have a huge log file it can effect things like this. 0 Quote Link to comment Share on other sites More sharing options...
cocabean Posted January 25, 2011 Author Share Posted January 25, 2011 Which log files do you recommend deleting? 0 Quote Link to comment Share on other sites More sharing options...
GORF Posted January 25, 2011 Share Posted January 25, 2011 This has all of a sudden happened after a year of being with my provider and no problems so it is not down to a overloaded server. So I take it you did not follow any advice ... Log into WHM and look at the load. There's a reason we offer advice like this, we have considerable experience using WHMCS. I have used it on enough reseller accounts know to look at the load first. The software itself cannot "slow down". You did not say what your setup is - dedicated, reseller, VPS, WHMCS on the same box as the clients, etc. If your WHMCS is hosted from a provider different than the reseller, then look at pings and traceroutes between the 2. There could be a number of reasons. 0 Quote Link to comment Share on other sites More sharing options...
cocabean Posted January 25, 2011 Author Share Posted January 25, 2011 The load is slightly high.. 3.17 but nothing outrageous and as the server is the process of migration slight peaks may occur I have just been informed... good of them to keep me up to date. I am a reseller so I am no server king pin, I stick to the design side of things but offer hosting to clients I do work for and with that want to offer reliable hosting. Thanks for advice. 0 Quote Link to comment Share on other sites More sharing options...
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