badkarma Posted January 7, 2011 Share Posted January 7, 2011 G´day everyone, i am having somewhat of a problems with private name servers. I recently bought a reseller account from JustHost and they set up pretty much everything, including private name servers which were mentioned in their email. So now, under the impression that i could use those private name servers (like ns1.mydomain.com and ns2.mydomain.com) added the server in WHMCS and also added the private name servers (hostname and IP). I created a test account with some co.cc domain, and after activating the account i set the NS entries at co.cc to my private name servers and waited for the changes to propagate. When digging the domain i can see the entries just fine: ;; ANSWER SECTION: mysite.co.cc. 3600 IN NS ns1.mydomain.com. myssite.co.cc. 3600 IN NS ns2.mydomain.com. What makes me wonder is that the site doesn´t open in my browser. "Firefox can´t find the server at...." is all i get to see, despite the NS entries being correct. Did i miss something here, or did i misunderstand the usage of private name servers in general? I went through the WHMCS docs and they said something along the lines of "Enter your private name servers in those fields", which i did. Oh, let me apologize for my english -> native german speaker 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted January 8, 2011 Share Posted January 8, 2011 1. you should be asking your host for support with their products - after all its what you're paying them for - if they cant or wont help you, take that as your clue to move to one who can 2. without the actual domains, providing specific help is impossible 3. have you queried your server directly for the A record for the www host to see if they're responding 4. did you register the nameservers before trying to use them ? 0 Quote Link to comment Share on other sites More sharing options...
Alistair Posted January 25, 2011 Share Posted January 25, 2011 G´day everyone, i am having somewhat of a problems with private name servers. I recently bought a reseller account from JustHost and they set up pretty much everything, including private name servers which were mentioned in their email. So now, under the impression that i could use those private name servers (like ns1.mydomain.com and ns2.mydomain.com) added the server in WHMCS and also added the private name servers (hostname and IP). I created a test account with some co.cc domain, and after activating the account i set the NS entries at co.cc to my private name servers and waited for the changes to propagate. When digging the domain i can see the entries just fine: ;; ANSWER SECTION: mysite.co.cc. 3600 IN NS ns1.mydomain.com. myssite.co.cc. 3600 IN NS ns2.mydomain.com. What makes me wonder is that the site doesn´t open in my browser. "Firefox can´t find the server at...." is all i get to see, despite the NS entries being correct. Did i miss something here, or did i misunderstand the usage of private name servers in general? I went through the WHMCS docs and they said something along the lines of "Enter your private name servers in those fields", which i did. Oh, let me apologize for my english -> native german speaker If your domain is still "setup" with your private nameservers, post it here or give us a PM to double check it for you. I do remember that I had a problem with using PNS's in the past, I can't recall what the issue was but I just gave up in the end. 0 Quote Link to comment Share on other sites More sharing options...
HostGuts Posted February 28, 2011 Share Posted February 28, 2011 If you can provide the domain you are talking about we can take a look into it and narrow down the exact problem for possible resolutions. run a report for that domain in http://www.intodns.com You may find some useful information for solving this problem. Good Luck. 0 Quote Link to comment Share on other sites More sharing options...
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