decor Posted January 2, 2011 Share Posted January 2, 2011 hello in the ticket area the Post Reply is defaulted to answered and return to list, how do i change this to another status like Hold, as tickets are being set to answered when they re being worked on or replied to wanting more information Hold is a status that i have set up Thanks Ian 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted January 12, 2011 WHMCS Developer Share Posted January 12, 2011 There is a dropdown when answering tickets to select what status you wish to change the ticket to when posting a reply, you can choose the option and then press post reply to change to that status when replying 0 Quote Link to comment Share on other sites More sharing options...
decor Posted January 12, 2011 Author Share Posted January 12, 2011 What i want to do is change the default order of tickets. As it now works default is answered, if the operator forgets to change the status to hold or whatever when replying then a pending or hold ticket is automatically marked answered, not a ideal situation. In past verisons u could edit the order in the template, seems now you can not Ian 0 Quote Link to comment Share on other sites More sharing options...
CurtisDEYMED Posted October 23, 2012 Share Posted October 23, 2012 I'm very curious about this as well. Could someone please respond to the question of how to change the default order of the Post Reply list. 0 Quote Link to comment Share on other sites More sharing options...
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