Suppot ticket statistics showing wrong count

[Idealws]

Hello,

 

I looked and did not see this posted but in the main support center the

count for the amount of support tickets is wrong.

 

I currently have a test install and have only 1 ticket created and it says

I have 3 total tickets open and 11 total closed in the Ticket Statistics.

 

It also shows I have 13 total Sales tickets and 1 Support ticket in the

Department statistics.

 

Here is a link to a screenshot: idealws.com/errorcount.gif

 

Regards,

Ray

[Matt]

This will simply be a case of not being assigned to all the support departments. You can assign yourself to other departments in Config > Manage Admins.

[Idealws]

Thanks for the reply. Was my bad had the wrong emails setuyp and was getting some emails that were not tickets.

 

Regards,

Ray