TWD-Tony Posted April 18, 2007 Share Posted April 18, 2007 Since upgrading to v3 (i am currently running 3.1.2) WHMCS has stopped sending out email payment confirmations? All other scripts that send mail on this server work fine - it's just since the upgrade to v3 that it has stopped - is there an option to somewhere to enable / disable them that I have missed? 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted April 18, 2007 Share Posted April 18, 2007 Upgraded to 3.1.2 and have no issues with this. All emails are getting sent out. 0 Quote Link to comment Share on other sites More sharing options...
TWD-Tony Posted April 19, 2007 Author Share Posted April 19, 2007 The only invoice setting change I have made since upgrading is to activate PDF invoices - but I don't think that this should cause the problem? I have disabled PDF invoices now to see what happens... I just want to point out that I have been through the server logs for errors and there isn't any so I guess that means that WHMCS isn't trying to send the confirmations for some reason... It does send out invoices on time and other emails - just not payment confirmations? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 20, 2007 WHMCS CEO Share Posted April 20, 2007 How are the invoices getting paid? 0 Quote Link to comment Share on other sites More sharing options...
Dominic Posted April 20, 2007 Share Posted April 20, 2007 We had the same sort of thing this morning - possibly due to the cron job timing out, as we didn't get the usual cron e-mail: A customer (who pays by card) made an order yesterday but didn't pay, so the daily cron took the payment automatically today and marked the invoice paid, but no credit card payment confirmation e-mail was sent. I'm fairly sure it should still send a payment confirmation e-mail in this situation. Apart from that it all works fine. We're on v3.0 so this probably isn't related...but just incase 0 Quote Link to comment Share on other sites More sharing options...
TWD-Tony Posted April 20, 2007 Author Share Posted April 20, 2007 The invoices are paid by PayPal - most of them are automatically marked as paid via the paypal IPN system and some of them we need to manually mark as paid (because they were setup to use IPN on our old MB billing system). In both instances no payment notification is sent...? The cron seems to be running normally and I am still getting the cron reports every morning... 0 Quote Link to comment Share on other sites More sharing options...
Adamski Posted April 20, 2007 Share Posted April 20, 2007 Do you have "Tick to create invoices for subscription payments when received" ticked under > Configuration -> Invoices? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 20, 2007 WHMCS CEO Share Posted April 20, 2007 What happens if you manually mark one paid from the admin homepage? 0 Quote Link to comment Share on other sites More sharing options...
TWD-Tony Posted April 21, 2007 Author Share Posted April 21, 2007 The "create invoices for subscription payments when received" is ticked and the payment notifications were not sent either automatically OR manually from the admin section. The weird thing is - they seem to be working okay again now... I have just processed a payment manually via the admin section and the payment confirmation was sent. The only change has been to TURN OFF pdf invoices? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 21, 2007 WHMCS CEO Share Posted April 21, 2007 There could be an issue with the PDF invoice causing this if you've tried customising it. Try downloading the pdf invoice from an invoice and check if it works. Matt 0 Quote Link to comment Share on other sites More sharing options...
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