Stop coupons applying to product addons? (No option to do so when creating coupon!)

[RikeMedia]

Hi,

 

We've noticed a HUGE problem. If we add a promotional coupon, and select the plans it should work with, it applies the discount to any product addons.

 

How do you stop it from doing this? This is a massive problem for us at the moment. If we offer a discount on say, a VPS server we do not want to offer a discount on a recurring cPanel or DirectAdmin license.

 

Anyone have any idea how to get around this problem?

 

Cheers!

[RikeMedia]

Nobody at all?

[RikeMedia]

After talking to a WHMCS support rep, we've come to the following conclusion:

 

There is no way for a host to apply coupons to JUST the hosting package when you use 'configurable options' (or 'recurring product addons' as it should be titled).

 

So, in 99% of cases, VPS/Dedicated providers will loose out:

 

Lets say you run a VPS host, and allow your customers to buy a cPanel license as an addon. No problem, you setup a 'configurable addon'.

 

Now, you've got a promotion on (say, 20% off for life). But obviously you don't want to allow that discount to run on the software licenses (in this case cPanel). You're screwed.

 

Its impossible in WHMCS to apply discounts to a hosting package, without it applying it to the 'configurable addon'.

 

At this point you're probably thinking 'ok, so use product addons instead' - that wont work either as they are one-time payments.

 

To top it off, I was then told if I wanted this 'feature' (which isn't a feature, its something anyone would expect to be included) I would have to pay $100 /hour to have it added in.

 

Very disappointed with WHMCS's lack of responsibility to a clear screw up. This is nothing specialist or complex - its something EVERY VPS/Dedicated provider will run into when running a promotion.

 

(Note: Please no replies from hardcore fanboys - I'm here to use a product, which is failing at the most basic of tasks. Not here to debate if WHMCS is 'cool' or not)

[SilverNodashi]

Sadly they see many basic features, requested by many people as "feature requests" which needs to pay for. And if you look closely on the forums then you'll notice that the Server/VPS side of WHMCS is very badly put together and lack a lof of basic functionality which is simply just ignored by the developers.