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Change existing ticket statuses in SQL Database when modified

Vertimyst

By Vertimyst
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Vertimyst Junior Member

Vertimyst

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Posted

Sorry if this has already been posted, I did a search.

 

I just renamed a custom ticket status from 'Awaiting customer response' to 'Awaiting customer reply'. After I did that, the tickets under that category disappeared from WHMCS' admin panel (they still showed for the client).

 

I went in to phpMyAdmin and edited the database, and now they're back. WHMCS should automatically modify the status name for existing tickets when you edit the status.

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