SilverNodashi Posted September 8, 2010 Share Posted September 8, 2010 Hi, A client just ordered 2 items and got 2 invoices @ ZAR100 each. The invoices are # 5784 & #5645. He then clicked on the link "Pay all" on his billing portal homepage where the 2 invoices was listed. Then I noticed a 3rd invoice with the following details: Invoice #5784 - R100Invoice #5645 - R200 This is now, from what it seems, a summarized invoice of the other 2, and it's also outstanding. So suddenly the client has another invoice for the sum of the other 2. I have attached the invoice at the bottom. This happened to 2 other clients previously and I just thought they messed up, or something. But the amount problems this cause is surely unwanted. I don't like clients swearing at me and screaming at me for double charging them. Can you imagine the legal implications this can have? 5785.pdf 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted September 8, 2010 Share Posted September 8, 2010 Its supposed to 0 out the other 2 invoices 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted September 8, 2010 Author Share Posted September 8, 2010 Its supposed to 0 out the other 2 invoices yes, but it doesn't. The other 2 invoices also remains. So the client, in this case, has R400 outstanding invoices where he should have R200 outstanding. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted September 8, 2010 Share Posted September 8, 2010 Are you using the latest version? The additional invoice should be hidden from the client view in 4.3.1 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted September 24, 2010 Author Share Posted September 24, 2010 Matt, the mass pay option doesn't work. After the client has elected to "Pay all", the other invoices still remain unpaid. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted September 24, 2010 WHMCS CEO Share Posted September 24, 2010 That shouldn't be happening. Please open a ticket with logins and steps to reproduce. Matt 0 Quote Link to comment Share on other sites More sharing options...
eqqy Posted November 11, 2010 Share Posted November 11, 2010 We're running into the same issues as well - mass paying invoices (for example, 6 invoices), only 2 get's credited while the other 4 remain "unpaid". We've only noticed this after a few clients attempted it, but we don't know the exact steps - so far we are 2 for 2 for the clients that have used mass pay. 0 Quote Link to comment Share on other sites More sharing options...
Host Intens Posted November 12, 2010 Share Posted November 12, 2010 we have same problem we get old invoices it to new ones 0 Quote Link to comment Share on other sites More sharing options...
multisoft Posted November 12, 2010 Share Posted November 12, 2010 we do have same problem as well 2 invoices out of 5 were paid. Also sometimes it just generates a new invoice with the total of all invoices. so the client pay twice for the service. 0 Quote Link to comment Share on other sites More sharing options...
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