[NOT A BUG] "Pay all" invoices option generates new combined invoice

[SilverNodashi]

Hi,

 

A client just ordered 2 items and got 2 invoices @ ZAR100 each. The invoices are # 5784 & #5645. He then clicked on the link "Pay all" on his billing portal homepage where the 2 invoices was listed.

 

Then I noticed a 3rd invoice with the following details:

 

Invoice #5784 - R100

Invoice #5645 - R200

This is now, from what it seems, a summarized invoice of the other 2, and it's also outstanding. So suddenly the client has another invoice for the sum of the other 2.

 

I have attached the invoice at the bottom. This happened to 2 other clients previously and I just thought they messed up, or something. But the amount problems this cause is surely unwanted. I don't like clients swearing at me and screaming at me for double charging them. Can you imagine the legal implications this can have?

5785.pdf

[merlinpa1969]

Its supposed to 0 out the other 2 invoices

[SilverNodashi]

Its supposed to 0 out the other 2 invoices

 

yes, but it doesn't. The other 2 invoices also remains. So the client, in this case, has R400 outstanding invoices where he should have R200 outstanding.

[scurrell]

Are you using the latest version?

 

The additional invoice should be hidden from the client view in 4.3.1

[SilverNodashi]

Matt, the mass pay option doesn't work. After the client has elected to "Pay all", the other invoices still remain unpaid.

[Matt]

That shouldn't be happening. Please open a ticket with logins and steps to reproduce.

 

Matt

[eqqy]

We're running into the same issues as well - mass paying invoices (for example, 6 invoices), only 2 get's credited while the other 4 remain "unpaid".

 

We've only noticed this after a few clients attempted it, but we don't know the exact steps - so far we are 2 for 2 for the clients that have used mass pay.

[Host Intens]

we have same problem

 

we get old invoices it to new ones

[multisoft]

we do have same problem as well

2 invoices out of 5 were paid. Also sometimes it just generates a new invoice with the total of all invoices.

so the client pay twice for the service.