Failure to extend service due date upon invoice payment

[PulsedMedia]

Hi,

 

We've been running WHMCS for the past 6months or so.

Constantly there's been that randomly WHMCS fails to extend the service due date upon invoice payment.

 

It seems completely random, as this happens randomly on any account on any invoice. Most of the time goes ok, but sometimes it seems for couple days it fails all service extensions completely.

 

As there's really no logs to see, or code can be looked upon i got even no idea where to start looking why this happens.

 

Our service is custom so there's no automatic account creation etc. we use the module "Autorelease" as instructed somewhere when you got no module for automatic creation.

 

This doesn't always happen, but way too often (atleast for our invoice amounts) to warrant serious anger. We use the version 4.1.2 and i looked on changelogs that there hasn't been anything regarding this.

 

Any idea why this is happening? Afterall, this is a very basic billing feature...

 

Thanks,

Aleksi

[othellotech]

As there's really no logs to see, or code can be looked upon i got even no idea where to start looking why this happens.

Failed actions *tend* to create a to-do item, and system actions all write to the log - have you looked under the "utilities" option ?

[PulsedMedia]

No TODO items appearing upon failure to extend. (or any other failure either)

 

Looking at the system log, it merely shows "invoice marked paid" nothing else.

 

EDIT: Aren't you supposed to use "Autorelease" when there's no module available for your service?

Edited September 5, 2010 by PulsedMedia

[othellotech]

EDIT: Aren't you supposed to use "Autorelease" when there's no module available for your service?

No idea, we always write a module - a more-or-less empty one takes 10 mins

I'd suggest looking at the tblhosting records of those affected and see what the dates say, and raise a ticket with WHMCS as on payment the date should be move forward by the period (unless the item is a "one-time" or "free" payment type)

[PulsedMedia]

I guess i should make an "empty module", and see how that changes things.

 

This is now so bad that we are getting 5+ accounts to fix per day, and an significant amount of support work is related to that. I'm not alone with this either, i know of one hosting company who has it so bad they have to manually comb through every transaction and check the service due dates. For them only paypal payment gateway even works.

[Matt]

The most common cause for unexpected behaviours like this is an error in your customisations, could be an invalid email template customisation or a badly coded module / hook.

 

Matt

[PulsedMedia]

No customizations what-so-ever.

 

We run the billing separate from main website, couple e-mail templates was changed a little bit but none relating to invoice payment. Orders etc. work correctly, no problem.

 

Besides, if there's an template error, shouldn't there be a proper error handling? If not..... Is the architect/who's responsible for having no error handling fired yet?

[PulsedMedia]

well, found the reason and it's got everything to do fscked default invoice payment confirmation. not only bad english, but instead of > in code > used

 

and furthermore screwed up rich text editor, which changes > to >

 

Q&A?