Live Help Addon - Pipe Offline Email to WHMCS

[davet]

I have the LiveHelp addon installed and it appears to be functioning properly, but if I pipe the offline email to WHMCS it opens the ticket with the from address as the offline email address.

 

If I send an email from let's say my gmail account to the offline email address it does create the ticket properly. It shows it is from the gmail account.

 

But if Live Help is sending the email it opens the ticket with the offline email sales-ticket {at} interactiveonline.com as the FROM address and also sends the auto-reply to the ticket.

 

Here's an example of the ticket it opened:

 

===========================

 

Test Customer

sales-ticket {at} interactiveonline.com

 

09/03/2010 10:34

Testing Live Help offline message.

 

IP / Hostname Logged: pool-173-65-179-80.tampfl.fios.verizon.net

Country: United States

URL: http://interactiveonline.com/

URL Title: Interactive Online - Green Web Hosting Service Provider

Referrer: Direct Visit / Bookmark

 

============================

 

Interactive Online Sales

sales-ticket {at} interactiveonline.com

09/03/2010 10:34

 

Test Customer,

 

Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.

 

Subject: Live Help Messenger Offline Message

Priority: Medium

Status: Open

 

You can view the ticket at any time at http://interactiveonline.com/support/viewticket.php?tid=304667&c=7DDK008Z

 

Interactive Online

http://www.interactiveonline.com

 

==============================

 

I currently have sales-ticket {at} interactiveonline.com piped to WHMCS as a cPanel Email Forwarder. I also have another email forwarder setup for sales-ticket {at} interactiveonline.com to a mailbox that I check. If I check that mailbox it shows sales-ticket {at} interactiveonline.com as the FROM address but if I click reply it shows the customer's address in the TO field... strange.

 

Is there any way to fix this or a workaround so I can get the offline email in Live Help piped to WHMCS and the ticket is opened using the customer's email address and not the offline email address?

 

Any help would be greatly appreciated!

[scurrell]

I think it's always done that -

 

I think you'll find it's a Stardevelop issue, rather than a WHMCS one.