Wrong billing in WHMCS

[kikloo]

Hello,

 

After using WHMCS a while I have noticed that renewal system in WHMCS is not correct. I mean when I place an order the prices gets specified and there are 2 types of prices in the order:

 

1. The amount that has been charged

2. The amount that is going be due on next renewal (which is same as the above).

 

Now I don't understand is why WHMCS has that price option there ? Why it does'nt simply picks up the price of the product from the Product price that is specified at that time.

 

Example: .Com Domain priced: $10

Customer places order gets charged $10 and renewal price in that order is also gets set as $10. Now after 10 months the price of the .com domain has increased and I have changed it in admin from $10 to $12. But WHMCS will still charge the customer at the time of renewal of $10, why ?

 

Won't this get me into big loss ? Why it does'nt picks up the current specified price from the Domain pricing or product's pricing ?

 

So that the when the invoice is generated for the renewal it gets the price from product/domain price and customer is charged $12 instead of $10. ??

 

Please enlighten me.

 

Thank you.

[laszlof]

Take a look at the "Bulk Pricing Updater" in the Addon modules (Utilities -> Addon Modules)

 

The reason it doesn't automatically update the price is most places will honor existing contracts. If you change your prices on a product, someone who already has an account/contract with you would be locked into the original rate.