dude2891 Posted March 31, 2007 Share Posted March 31, 2007 Hi For me and someone else we are having a big issue with WHMCS. Everytime someone orders there order stays as pending even though they have payed This means when were not around we can no longer rely on WHMCS to do the job for us as it means we have to manually send the account details email and its getting beyond the joke now Some clients are waiting between 2-12 hours to get there welcome emails because we are having to manually send them. Please can this be fixed ASAP. Thanks 0 Quote Link to comment Share on other sites More sharing options...
trine Posted March 31, 2007 Share Posted March 31, 2007 Is your cron set up properly and running? Any thing notable in your error logs? 0 Quote Link to comment Share on other sites More sharing options...
dude2891 Posted March 31, 2007 Author Share Posted March 31, 2007 Everything runs correctly. No errors as the accounts are created on the server but the welcome email isnt sent 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 1, 2007 WHMCS CEO Share Posted April 1, 2007 If you have WHMCS set for automatic setup on payment of your packages but it isn't doing this then there is an error occuring when the setup is attempted. Check the activity log for what that error is. Matt 0 Quote Link to comment Share on other sites More sharing options...
dude2891 Posted April 3, 2007 Author Share Posted April 3, 2007 The accounts being created but its not sending the welcome email 0 Quote Link to comment Share on other sites More sharing options...
Ricky Posted April 3, 2007 Share Posted April 3, 2007 Im also having this problem.... Cron runs fine, WHMCS used create the account and send the welcome email with no issues on and before whmcs 2.5.8, but since upgrading from it, its never sent the welcome email, but the accounts created fine. 0 Quote Link to comment Share on other sites More sharing options...
Ricky Posted April 4, 2007 Share Posted April 4, 2007 Hi, Me and Matt, after some testing came to the conclusion that the php.ini settings need to be tweaked, as whmcs was timing out during the account creation process, it would set the account up, then be stopped before the welcome email was sent. The following were changed from their details to: max_execution_time = 120 max_input_time = 120 memory_limit = 20M They may not need to be this high, but you can play around and find out whats best, im just glad it works. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted April 4, 2007 Share Posted April 4, 2007 max_execution_time = 90 max_input_time = 90 memory_limit = 16M Are working fine for our setup. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 4, 2007 WHMCS CEO Share Posted April 4, 2007 It will all depend on your server and how heavily loaded it is as to long how the setup actually takes. 0 Quote Link to comment Share on other sites More sharing options...
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