webcoaster Posted August 10, 2010 Share Posted August 10, 2010 I've have two invoice issues that just started to appear. The first one is with a monthly recurring $28.95 product that has a $2.00 promotion code that is added to anyone that has VIP membership. When the invoice is created it's created at $30.00 and then the $2.00 discount is applied for a total of $28.95 it actual should be created at $28.95 less the $2.00 discount for a total of $26.95 The second issue is that I have a invoice that was created same issue as above but with a twist. it added a client discount of $2.90 + tax, I have no idea how this happened and I can't seem to to find anything related to this. I've include two screen shots. -Cheers 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted August 11, 2010 Share Posted August 11, 2010 The first one is with a monthly recurring $28.95 product that has a $2.00 promotion code that is added to anyone that has VIP membership. it actual should be created at $28.95 less the $2.00 discount for a total of $26.95 Screenshot shows it's a $30.95/month price with $2 discount - if you want it to be 28.95, change it on the client product in whmcs The second issue is that I have a invoice that was created same issue as above but with a twist. it added a client discount of $2.90 + tax, I have no idea how this happened and I can't seem to to find anything related to this. That looks directly typed onto the invoice - have one of the staff editted something ? 0 Quote Link to comment Share on other sites More sharing options...
webcoaster Posted August 11, 2010 Author Share Posted August 11, 2010 Hi, Thanks for your reply. No it's correct non edited, here's the information and the reason. Thanks to Matt and I also found the issue prior to Matt's email but he confirmed my findings. I had added the promotion code after the fact so it increased the invoice by $2.00. To correct, if the code is entered in after the fact you must adjust the Recurring Amount to the actual amount you want to be billed. I was under the impression that it would look at the product cost and adjust from there, but the Recurring Amount is the real number you must be using. So in my case I changed it to $26.95, it now shows the product invoice correctly at $28.95 and then deducts the $2.00 off the bill each month based on this current promotion, and invoices it at $26.95, which is what I wanted. So for me in the future, if the promotion code is added after the fact, then the Recurring Amount has to also be adjusted by the amount discounted to have it invoice correctly. We use this as a VIP Club where we charge $60.00 per year for VIP Club Membership and the customer gets 10% off all services and products and also get's a $2.00 per month discount on their internet access. We are using WHMCS as a ISP billing software, Hosting and Hotspot billing all tied in through radius and also cpanel. -Cheers 0 Quote Link to comment Share on other sites More sharing options...
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