jnet Posted August 3, 2010 Share Posted August 3, 2010 When a client signs up and pays for a particular product I want an email template I specify additioanlly is sent to him for example Thank you for your order we need a copy of your passport to continue with your set up ............... like that how can I do it? Just for one product 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted August 3, 2010 Share Posted August 3, 2010 Can you not just use a custom welcome email for the product? 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted August 4, 2010 Author Share Posted August 4, 2010 Hi No it does not work. I tried it. Our product is not some thing automatically set up like hosting. I did this I went to products and services and chose a custome email that I already made I tried it did not wok can any body help me with this? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted August 7, 2010 Share Posted August 7, 2010 I went to products and services and chose a custome email that I already made I tried it did not wok Then you havent save the product so that new order use the new template - try again, it works fine -we've done it with over 800 products ... 0 Quote Link to comment Share on other sites More sharing options...
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