setup > general setting; incomplete page load

[RebelOne]

For some time now, I've not been able to get the "setup > general settings" page to completely load. I'm not sure exactly when it stated failing. It fails in all browsers.

 

It seems like it loads the html fine, with all the input fields populated with data from the db, but stops short of loading any css or javascript. No sidebar is loaded and no submit button at the bottom of page is loaded. Strange, but if I "view source" the source is that of the whmcs login page (could this be a session or cookie issue?) although the html of the login page is not displayed in the browser. If I "view selected source" (in firefox) the html that is in the browser is returned as I would expect.

 

All other whmcs pages and functions/features are working as expected.

 

I'm running whmcs 4.2.1 with php 5.3.2 and ioncube loaders v3.3.14

 

I've checked for php errors with error reporting = E_ALL in php.ini and $display_errors = true; in configuration.php with no errors reported.

 

I've re-uploaded the entire admin directory from a freshly downloaded version of whmcs.

 

I'm at a loss here... any suggestions or things to look for would be very much appreciated. I will supply any further troubleshooting info needed... just tell me what.

 

Thanks for reading,

~Leighton Smith

[lostinspace]

Check to see if you have an error_log file in the directory from apache. I believe we fixed a similar issue by creating a missing directory found from the error logs.

[RebelOne]

HI, the only thing in the /admin directory error_log is...

 

[30-Jul-2010 12:58:09] PHP Deprecated:  Directive 'magic_quotes_gpc' is deprecated in PHP 5.3 and greater in Unknown on line 0

 

This same line is appended with each page load. It doesn't seem relevant, but... <shrug>

[lostinspace]

Ah, remembered what it was that fixed our issue:

 

Had to create "/path/to/whmcs/modules/support"directory. Something to do with WHMCS looking for Kayako support integration (which we do not use). I can't remember if it was a post on the forums that led us there or our error logs or a little of both. It sprung up after upgrading to PHP 5.3.3.

 

So yeah *shrugs*.

 

EDIT: http://forum.whmcs.com/showthread.php?t=30701&highlight=modules%2Fsupport

Edited July 30, 2010 by lostinspace
Found thread relating to issue.

[RebelOne]

Thank you very much. Adding a /modules/support/ directory did the trick! I never would have figured that out myself.