stardot Posted July 19, 2010 Share Posted July 19, 2010 Hello, I have an escalation rule to notify of any open tickets that have been open for longer than 120 minutes. The problem is that the rule only triggers one notification email, right after 120 minutes and no more after that. I'd like to not have to create X number of subsequent escalation rules. Is there any way you can tell the rule to send a notification ticket that is >= 120 minutes ? Has anyone accomplished this? That way the escalation rule, whenever run (i.e. every 30 minutes) , will send a notice until the ticket is responded to. I'd like to know what other people have done with respect to this. Thanks 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted April 3, 2013 Share Posted April 3, 2013 I realise this is an old thread, but I would also like to know the answer! Did you make any discoveries - if so please share! 0 Quote Link to comment Share on other sites More sharing options...
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