jamestingay Posted July 10, 2010 Share Posted July 10, 2010 Hi All Im not sure if I have done this correct. I have 5 support departments and have setup all the email address as support@(mydomain).co.uk. If I email support@(mydomain).co.uk the ticket ends up in whmcs, this is fine as that what i would like but how do choose a default department that all tickets should go to if the customer uses the email address instead of picking a department from the support front end. Have I just missed somthing? Thanks James 0 Quote Link to comment Share on other sites More sharing options...
Austdata Posted July 11, 2010 Share Posted July 11, 2010 The only one I know of is, under the Setup tab, General Settings, mail, near the bottom of the page the prompt Presales Form Destination is available. 0 Quote Link to comment Share on other sites More sharing options...
jamestingay Posted July 11, 2010 Author Share Posted July 11, 2010 Hi, Iv tried that and it did not work. Anymore idea's? Thanks James The only one I know of is, under the Setup tab, General Settings, mail, near the bottom of the page the prompt Presales Form Destination is available. 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted July 11, 2010 Share Posted July 11, 2010 You have to use a different email address with each department, otherwise the system would just place the tickets in the first department. example: Sales: sales@domain.com Support: support@domain.com 0 Quote Link to comment Share on other sites More sharing options...
jamestingay Posted July 15, 2010 Author Share Posted July 15, 2010 Thanks for the info. I'll change it. Thanks James 0 Quote Link to comment Share on other sites More sharing options...
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