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Email Piping issue


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It's seems that there has been lots of discussion about this. I'm still having problems though so I'm hoping someone can help.


So I've setup email piping for the address support@mydomain.com going to |/usr/bin/php -q /home/username/public_html/whmcs/pipe/pipe.php


Currently I receive this error when sending from a test account:


This message was created automatically by mail delivery software.


A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:


pipe to |/usr/bin/php -q /home/username/public_html/whmcs/pipe/pipe.php

generated by support@mydomain.com local delivery failed


I've tried various options with the pipe command. Changed Themes within cpanel from x3 to x to create the email forward but still no joy. Ticket is still created though within the support department. The Ticket Mail Import log doesn't show any activity.


However. If i set the support department to not auto respond, email is imported fine without problem. And the Ticket mail import log show mail successfully imported.


I want the auto responder to work correctly.


Any help greatly appreciated.

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I am having this same issue.


I setup piping for support@mydomain.com last night and added the cron to run every five minutes like WHMCS suggests in the Support Departments secton of the admin area.


I than went and sent a support message from an offsite e-mail address to support@mydomain.com


The ticket came into whmcs fine (which means it went to support@ fine as well)


I replied to the ticket and closed the ticket upon reply.


I am now getting this message every single time cron runs could someone please please help me with this. I don't dare add any other departments until I fix this one!




A new support ticket has been opened.


Client: Mail Delivery System

Department: Support

Subject: Mail delivery failed: returning message to sender

Priority: Medium


This message was created automatically by mail delivery software.


A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:



retry timeout exceeded


------ This is a copy of the message, including all the headers. ------


Return-path: <Support@mydomain.net>

Received: from [] (helo=localhost.localdomain)

by rds1.mydomain.net with esmtpa (Exim 4.69)

(envelope-from <Support@mydomain.net>)

id 1OF5aX-0000tD-HR

for Mailer-Daemon@rds1.mydomain.net; Thu, 20 May 2010 07:15:01 -0600

Date: Thu, 20 May 2010 07:15:01 -0600

To: Mail Delivery System <Mailer-Daemon@rds1.mydomain.net>

From: My Company Support <Support@Mydomain.net>

Subject: [Ticket ID: 924826] Mail delivery failed: returning message to sender

Message-ID: <5d8dcb719c2f7732c4763d3bb9ff4d95@localhost.localdomain>

X-Priority: 3

X-Mailer: PHPMailer 5.1 (phpmailer.sourceforge.net)

MIME-Version: 1.0

Content-Type: multipart/alternative;





Content-Type: text/plain; charset = "utf-8"

Content-Transfer-Encoding: base64














Content-Type: text/html; charset = "utf-8"

Content-Transfer-Encoding: base64
























You can respond to this ticket by simply replying to this email or by logging into the administration area.





I've tried to cover up my domain name hopefully I did.


If this is a problem on the server side could you just mention it.


Let me also note, when I go to http://www.mydomain.net/clientarea/pipe/pop.php it shows the e-mail count to 2, so that is working fine...... I think

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