[NOT A BUG] Support Tickets 1 Awaiting Reply

[Division]

Customer submitted support ticket to a department from the website.

 

The admin home screen says customer reply (1) but on the left hand side menu the navigation says customer reply (0),

 

When I create a new ticket from Client Profile page it will only show three options rather than the five departments I have setup.

 

Please assist?

[Matt]

Hi,

 

You need to make sure that your admin account is assigned to all the departments that you have setup in WHMCS. To do this, go to Setup > Administrators and ensure all the checkboxes are ticked for departments in your admin profile.

 

Regards,

 

Matt

[Division]

Hi,

 

I went to admin roles and they were all ticked but nothing about support tickets.

 

I clicked on My Account at top the only option is to notify of support tickets.

[HostOrca]

Go to Setup>Administrators

 

Select edit against the administrator you want to edit, scroll down the page and you will see a list of all the support departments, ensure that all the support departments that you want them to have access to are selected, then save.

[Division]

Thanks.

 

Sorted.

[VicToMeyeZR]

Actually I have noticed this does happen... My account is the Full Admin assigned to ALL departments, and this does happen sometimes.