michelle Posted April 26, 2010 Share Posted April 26, 2010 (edited) We've been using WHMCS for a while now and keep hoping that Matt will add a solution to these problems, but it doesn't appear that he plans to do so. So before we throw in the towel and move on to a new billing system, we were hoping that maybe someone has come up with a work around for these two ongoing issues: Issue #1: We have a lot of customes who have domain registrations. We use PayPal. The WHMCS is not currently able to setup PayPal Subscriptions for these domains (only for web hosting). So our customers have to go into the billing system and renew every single one of their domains manually when they are up for renewal (imagine having 30 domains that all expire at different times). Issue #2: This also confuses customers who sign up for web hosting and also a new domain. They pay via PayPal. When the account is up for renewal, the subscription via WHMCS only pays for the web hosting portion. Not the domain registration. So the customer has to log in and pay for the domain registration. This confuses them as they see that PayPal already paid and think they don't need to manually renew the domain. And they don't understand why it can't all be taken care of by the billing system (nor can we). This kind of setup just doesn't make any sense. ---- We have requested solutions to these two issues numerous of times now and are extremely frustrated. The only solution seems to be to sign up for a merchant account. We're a small company and can't justify the extra expense for this, especially when PayPal works just fine. Is there anyone else in the same boat who has figured out a workaround? Thank you, Michelle Edited April 26, 2010 by michelle 0 Quote Link to comment Share on other sites More sharing options...
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