Password Change Failed!

[Snowman]

I have a strange issue occuring where clients cannot go onto the client area and change their package passwords

 

I get the error:

 

Password Change Failed!

 

anyone have any ideas as to why this would be occuring?

[sgrayban]

Package passwords ?

[Snowman]

replace package with product....

 

on the clientarea.php?action=productdetails page

[sgrayban]

I guess I am not following you. Do you mean something like a control panel password ? And what server mod are you referring to ?

[Snowman]

we are using the dedicated server module in whmcs.

 

the username and pass are displayed on the clientarea.php?action=productdetails page

 

and below it is fields to update the password in whmcs for that server

[sgrayban]

The only reason the password would fail is if the api to the dedicated server is not working.

[Snowman]

there is no api on that module...

 

its meant to simply update the password within whmcs

[sgrayban]

Uhh to change the password for there WHMCS login the url is clientarea.php?action=changepw

 

I am completely lost here as this is the *only* place to edit the client login password.

[Snowman]

this is not for their whmcs login this is for their products and the function is on their product details page

[sgrayban]

I am so lost its not even funny. In order to change a remote password there MUST BE API calls. This just doesn't happen out of thin air.

 

Post a screenshot please.

[sgrayban]

Ahh I see this now. Never looked to see what the clients sees.

 

Some of these server modules don't have a remote API to change the password. You have to do it manually. For instance the Virtualmin server module, you can only change the webhosting password not the server root user password.

[sgrayban]

It's only VPS provisioned servers that can change the root passwords, see http://wiki.whmcs.com/Server_Modules#VPS for the list.

 

That makes more sense because VPS guest machines are run/created via a master panel.

[Snowman]

Im not actually changing the servers password or anything so the api isnt involved its simply updating the password thats shown for the server product in whmcs

[Snowman]

the code that does this is

 

{if $username}

{if $modulechangepassword}
<form method="post" action="{$smarty.server.PHP_SELF}?action=productdetails">
 <input type="hidden" name="id" value="{$id}" />
 <input type="hidden" name="modulechangepassword" value="true" />
 {/if}
 <h3>{$LANG.serverlogindetails}</h3>
 {if $modulechangepasswordmessage}
 <div class="errorbox">{$modulechangepasswordmessage}</div>
 <br />
 {/if}
 <table width="100%" cellspacing="0" cellpadding="0" class="frame">
   <tr>
     <td><table width="100%" border="0" cellpadding="10" cellspacing="0">
         <tr>
           <td width="150" class="fieldarea">{$LANG.serverusername}/{$LANG.serverpassword}:</td>
           <td colspan="2">{$username}{if $password} / {$password}{/if}</td>
         </tr>
         {if $modulechangepassword}
         <tr>
           <td width="150" class="fieldarea">{$LANG.serverchangepasswordenter}:</td>
           <td width="175"><input type="password" name="newpassword1" id="newpw" size="25" /></td>
           <td><script language="javascript">showStrengthBar();</script></td>
         </tr>
         <tr>
           <td class="fieldarea">{$LANG.serverchangepasswordconfirm}:</td>
           <td colspan="2"><input type="password" name="newpassword2" size="25" /></td>
         </tr>
         {/if}
     </table></td>
   </tr>
 </table>
 {if $modulechangepassword}
 <p align="center">
   <input type="submit" value="{$LANG.serverchangepasswordupdate}" class="button" />
 </p>
</form>
{/if}

{/if}

[sgrayban]

I'm pretty sure that password change is using the VPS api's but I could be wrong as I never use that feature.

 

If you feel its a bug I would file a bug ticket with Matt.