Html from support replies by email.

[mediadave]

When a client replies to a support ticket from an email client, for example Thunderbird I get the bare css showing up in my tickets in the admin are, IE:

 

Test Guy

Client 08/04/2010 17:10

test

 

Technical Support wrote:

 

 

body,td { font-family: verdana; font-size: 11px; font-weight: normal; }

a { color: #0000ff; }

 

test

 

Best Regards,

 

 

Is there anyway to avoid this, it looks pretty ugly.

 

Thanks,

 

Dave

[Blueberry3.14]

When a client replies to a support ticket from an email client, for example Thunderbird I get the bare css showing up in my tickets in the admin are, IE:

 

Test Guy

Client 08/04/2010 17:10

test

 

Technical Support wrote:

 

 

body,td { font-family: verdana; font-size: 11px; font-weight: normal; }

a { color: #0000ff; }

 

test

 

Best Regards,

 

 

Is there anyway to avoid this, it looks pretty ugly.

 

Thanks,

 

Dave

 

You may be able to strip it out if you include those lines in the "breaklines" database, though I'd play with it first in some test tickets to see if it works.

 

http://forum.whmcs.com/showthread.php?t=9467&highlight=breaklines

[sgrayban]

Or tell your clients to reply as text and not html

[Blueberry3.14]

Or tell your clients to reply as text and not html

 

Like that's going to ever happen...

[mediadave]

You may be able to strip it out if you include those lines in the "breaklines" database, though I'd play with it first in some test tickets to see if it works.

 

http://forum.whmcs.com/showthread.php?t=9467&highlight=breaklines

 

That did it, thank you! I guess every time I get some new gibberish I'll just add it