Live Chat Addon

[jeremyhaber]

Finally... A live chat software that not only works but is feature loaded!

 

You asked for it. You got it!

 

Featuring:

1. Intelligent User Detection
   
2. Operator Notes
   
3. Ticket Creation Automation
   
4. Upload Files (PECL UploadProgress Enabled)
   
5. Operator Scripts
   
6. Canned Messages
   
7. Ban Users
   
8. Decline Chat
   
9. Transfer Chat
   
10. Multi-Operator Support
    
11. Live Visitor Monitor
    
12. Visitor Monitor Scripts
    
13. GEOIP Detection
    
14. Client Information
    
15. Leave a message
    
16. Selective Online Departments
    
17. Auto-timeout
    
18. Custom Online/Offline Code
    
19. Sound Off/On
    
20. Editable CSS
    
21. Editable Titles
    

$6.99/mo LEASED + [support and Updates for LIFE!]

$159.99 OWNED + [support and Updates for a year]

 

Try it for 30days risk free with promotional code "FreeGo"!

TRY IT NOW!

Find out more

[EasyWHMCS]

Can you provide some screenshots please

Also does it have a windows client side app? and if not will this be developed ?

[jeremyhaber]

GS-Liam,

 

As requested I have created a few screen shots of the application.

 

You can find them on the tour page (this will be updated soon to make it more presentable).

 

Or you can browse the directory of images itself: http://www.whmcsaddon.com/images/tour/

 

A java application is in the planning stages as it is essential to the live chat experience. You can expect to see it within the next few months. More information will be revealed closer to the launch date of the application.

 

For now, I suggest you try out the functionality of the online manager. You may grow accustom to it.

[HostRW]

Is this mod multilingual enabled?

It would be great when it automatically recognizes the browser language like LiveZilla does.

[jeremyhaber]

Hey HostRW,

 

As of now the system does not support changes in the template or automatic detection of a users language, I can confirm that it has the ability to send and receive different languages.

 

As this is the first release version there are many features still to come and you can expect to see template and language files additions in the next release version.

[msaunders]

These chat mods look great but without a windows or some form of desktop application we wont be buying straight away.

[jeremyhaber]

The windows application will be released in the next few months. The major functionality and advantage of the application being notifications. My suggestion will be frequently look for updates on this software.

 

The best way to do that is signing up at whmcsaddon.com where you will be notified of any updates when they come out.

[EasyWHMCS]

There is more than just the notifications the application brings towards the script, You dont have to keep your browser open it 24/7 also then as you can minimize it to task tray

 

Many features it can add

[msaunders]

Yep , we are currently using a desktop application from another provider and although it doesn't integrate with WHMCS , I wont be changing to a browser based chat application anytime soon. I think if you can speed up the launch of the desktop app , you will get a lot more interest from WHMCS users.

[jeremyhaber]

Right yes, I am not saying the only advantage is notifications. This is something that will have to investigated. The application will be adding a lot to the server scripts as well; very exciting functions are coming out because of the application version itself.

 

You will love what the application version will bring and do!

[jeremyhaber]

Hey guys!

 

I'm pleased to announce the release of version 1.1

 

With New Additional Features and UNBEATABLE DEALS!

1. Smarty Templates
   
2. Multi-language Support
   
3. Operator Online/Offline Control
   
4. Incoming Chat Request Sound
   
5. Set Timeout Time
   

 

All at a great price of.

$6.99/mo LEASED + [support and Updates for LIFE!]

$159.99 OWNED + [support and Updates for a year]

 

Try it for 30days risk free with promotional code "FreeGo"!

 

Already pay for a live support software?

No problem! Show us the receipt and get this live support software for FREE*!

 

TRY IT NOW!

Find out more

 

* Valid on leased live support software until your next payment is due. Normal prices will apply after the next payment for your live support software is due. Support software which has been bought and not lease qualifies for 4months free! Normal prices will apply after 4 months. Free live support software does not qualify for this promotion. This promotion is valid till April 30, 2010

Edited April 10, 2010 by jeremyhaber

[tech.girl]

Hello jeremyhaber,

 

I am pleased to see you developed a chat script. I am ordering a trial right now

It looks very promising. I cant wait to have it working!

[InteraNetworks]

I will have to keep an eye on this for the future...just might be what I am looking for.

[jeremyhaber]

Yes, most defiantly keep an eye on this addon.

 

Watch for the next update coming soon. The additions and improvements are going to be the envy of all the WHMCS live chat addon's out there.

 

The admin area is getting revamped bringing more organization, functionality, and efficiency.

 

We are also trying to reduce the stress any live chat software can make on a server for highly trafficked support desks.

 

This is going to be the best release yet. You guys are going to love it!

[jeremyhaber]

Hey guys;

 

I thought you would like an update on whats coming next.

 

You may remember me telling you guys about the new admin area. Well the concept design is done. I would truly appreciate your input on this design. What do you think would make it more practical to use? How would you do it differently? Does it seem easy to use without instruction? Any input is good input, your comments are always welcome.

 

 

You also may remember me talking about reducing server stress. The tests for server stress reduction are coming and we hope to see positive results. I will personally let you know the results of these tests once the data is conclusive.

 

This version will give you the ability to use the chat API. This API is being developed to allow 3rd party development and for the ever exciting GUI Application coming later this summer.

 

You will be seeing some amazing performance increases in the software. Simply put, your server will love this version even more than the previous.

[michiganhost]

Your site is down to order. I am very interested in trying this out.

[jeremyhaber]

Thank you for letting me know.

 

You should be able to access the site.

 

Please let me know if the problem is still occurring.

[whiteatom]

Hi,

Does it support custom online/offline images? to put anywhere on the web?

 

Regards ..

[jeremyhaber]

Hello whiteatom;

 

This supports more then just online/offline images. It gives you complete control of what is being displayed on your website. This allows you to use multiple images and/or text for your online or offline images.

 

Let me know if you have any more questions; I would be happy to answer them.

 

Regards,

Jeremy Haber

[jameshsi]

Hi!

I am trying this service, but I don't get it, why it always show the support staff is not online ?

[jeremyhaber]

Hello jameshsi;

 

Before the addon will let you go online you should verify that the proper settings are set throughout WHMCS and the addon.

 

1. Check that you have your departments set to "viewable". This will let the system know that you want the department of choice to be selectable by your clients. You can do this by going to the "Live Chat Settings" page.
    
   To find this page go to your WHMCS Admin Area.
   -> Hover/Click on "Utilities".
   -> Click "Addon Modules".
   -> Click "Live Chat Settings"
    
   Now scroll down the page and till you find "Department Configurations". Once there you can select the departments that can be viewable by the end user. While there also select your primary department that you want users to default to. And click save.
    
   
   
2. Check that your operators can use the specific departments in WHMCS.
    
   To do this go to the administrators settings page in the setup menu.
   -> Hover/Click on "Setup".
   -> Click "Administrators".
    
   Edit yourself or another administrators that can not bring live chat online.
    
   Verify that the administrator has the departments assigned under "Assigned Departments". If not assign the administrator the departments of choice. Once Assigned hit save.
    
   
    
   
3. Lastly set yourself online.
    
   This can be done through the "Live Chat" addon module page.
   -> Hover/Click on "Utilities".
   -> Click "Addon Modules".
   -> Click "Live Chat"
    
   Once there you can click the offline/online button on the bottom right to go online.
    
   
    
   If you cannot see this button then it is suggested you upgrade your browser. The admin area is best viewed in Firefox, Chrome, and Safari. Internet Explorer may have issues displaying such a button do to fixed positioning.
   

 

You should now be online.

 

If the problem persists please contact support through your account with us. We always happy to assist.

 

Regards,

Jeremy Haber

[My365Host]

Is the owned license encoded as well?

[jeremyhaber]

Hello My365Host;

 

At this time all the versions are encoded using ioncube encoder. This is done to protect the code from being edited and resold. If you absolutely need an decoded version please contact me through the support area. It can be arranged based on the reason for needing the decoded version.

 

Regards,

Jeremy Haber

[Guest]

Hi!

 

I tried to install the addon, but I got this error on the Live Chat Setting's page:

 

Warning: mysql_result() [function.mysql-result]: Unable to jump to row 19 on MySQL result index 20 in /chroot/home/xxxx/xxxx/html/hosting/modules/admin/live_chat/live_chat.php on line 130

 

What might be the problem?

 

Thanks for the addon and the reply!

 

Adam

Edited July 6, 2010 by Guest

[jeremyhaber]

Hello Adam;

 

For this error, have you successfully run the install file? It adds important values into your MySQL database that the script requires to run.

 

If the installation was successful then please submit a ticket to our support desk referencing this issue and state your PHP version and MySQL version. As well please send me a phpinfo file to see your current php configurations.

 

To create a phpinfo file copy this code into a php file:

<?php

phpinfo();

?>

 

Regards,

Jeremy Haber