Click to call client - Ring Central

[BryanB]

I was just thinking it would be pretty cool to use the Ring Central API on the client page and support tickets to have a "Call" button where it would automatically place a call to the client's number. It looks pretty simple but I'm not sure how it would be done since everything is encoded with WHMCS

 

A simple link like this would work:

https://service.ringcentral.com/ringout.asp?cmd=call&username=<<edited>>

 

The api documentation: http://service.ringcentral.com/ringoutapi/

 

Any ideas on how to do this?

Edited May 13, 2010 by bear
by request

[BryanB]

I did it! It's a cool little 5 minute modification in case anyone is interested and using ring central here is the code:

 

this is in your admin/templates/v4 (or whatever admin template your are using) /clientsummary.tpl - line 20

 

<tr><td>Phone Number</td><td>{$clientsdetails.phonenumber}<br />
 </a><a href="https://service.ringcentral.com/ringout.asp?cmd=call&username=xxxx&ext=1&password=xxxx&to={$clientsdetails.phonenumber}&from=xxxx&clid=xxxx&prompt=1" target="_blank">Call Client</a><br />

 

Just fill in the XXX's with your account info

 

I'm going to see if I can get this to work on the support tickets now

[BryanB]

Does anyone know how to use: {$clientsdetails.phonenumber} in viewticket.tpl? It's not filling in the phone number

[DataViking]

Thank you will implement

[ernestmcoy]

Doesn't RingCentral services provide this kind of feature? They have this click to call me feature but this is client-business communication. But they have this call controller that can integrate with Outlook for direct dialing.

[BryanB]

right. the ring me feature lets the client call the business, I personally, don't use outlook or anything that the call controller integrates with so It's nice to be able to do everything right within WHMCS, look up a client and just click on their phone number and it calls them.

[factor]

you can do the same with skype and callto:+12345678912 (phoe with international code) links for those that can't or don't want to use ringcentral.

 

Regards,

[factor]

Too fast, i'm having a problem with "+" being replaced with "%2b" in links, anyone know how to solve this? same result with UTF-8 character entity

 

Regards,

Edited May 14, 2010 by factor
character entity showing directly