webresellers Posted March 9, 2007 Share Posted March 9, 2007 I have a customer that placed an order for 2 addon items... 1. RVSitebuilder $10 a month 2. Script $FREE The order came in, and the payment was made for the total of $10. When you look at the order, it shows the RVSitebuilder as being PAID and the Script as being UNPAID even though it was set to free. Now when I look at the ALL ORDERS, this order shows as incomplete when its really not. WHMCS v3.0 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted March 11, 2007 Share Posted March 11, 2007 Similarly any item fully paid for by a voucher also shows as Unpaid and the order remains incompleted. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 12, 2007 WHMCS CEO Share Posted March 12, 2007 A free item will always show as unpaid - it never gets paid as it is free. This however does not affect the order status. The order can be one of four statuses - Pending, Active, Fraud or Cancelled. The payment status however can be affected and it should be possible to modify that to ignore free items from the status check. As for the voucher issue, are you saying you have a 100% discount coupon and the item with that is showing unpaid? Were there other items in the order that were invoiced for? Matt 0 Quote Link to comment Share on other sites More sharing options...
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