rldev Posted March 16, 2010 Share Posted March 16, 2010 Supposedly there in a new knowledge base feature that shows a user "suggested" articles. I just don't see it. Can someone enlighten me? This is a useful feature. 0 Quote Link to comment Share on other sites More sharing options...
FlexiHost Posted March 16, 2010 Share Posted March 16, 2010 In the admin, under setup, then General Settings --> Support tick the Show suggested KB articles to a user as they enter a support ticket message box. 0 Quote Link to comment Share on other sites More sharing options...
rldev Posted March 16, 2010 Author Share Posted March 16, 2010 Sorry I was referring to: Knowledgebase - will now suggest other articles that might be of interest from the same category in an "Also Read" section and display breadcrumb of categories leading to articles 0 Quote Link to comment Share on other sites More sharing options...
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