Different eMail-Templates

[lars.noack]

Hi.

 

Is it possible to set different E-Mail templates for different support departments?

 

 

Thanks for help!

 

 

Lars

[vchosting]

Not that i am aware of no however there is a very simple work around for this which I use

 

You can use the if statement

 

For example I have certain pieces of text appear only when it applies to the department that is relates to as below;

 

{if $ticket_department eq "Sales Department"}The sales department is open 9-5pm Monday-Friday so you

will only receive a response from this department between these times. We thank you for your patience.{/if}

 

{if $ticket_department eq "Support Team"}As you have submitted a request to our Technical Support Department please ensure that you haave complied with the following to help us deal with your enquiry as quickly as possible and prevent any delays;

 

Included your main account domain name (REQUIRED AT ALL TIMES)

Included any error messages that you have received (If Applicable)

The URL you were visiting at the time of the error (If Applicable)

 

Without this information we may be unable to assist you as quickly as we would have liked and may have to respond to the ticket asking you for this information. If you have forgotton to include this information please click on the link above to update the ticket to prevent any delay.{/if}

 

 

You could just type replies between the if statments for each department but in effect they would all be contained within the same email template in WHMCS admin. Obviously they only recieve the reply that relates to the department in the if statement.

[vchosting]

Hope the above makes sense