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Cancel a Cancellation Request


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If a client issues a cancellation request in error how do I cancel it and stop it from terminating his product/service.


As a temporary measure I've turned off the automation process but would like to turn it back on....

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Thanks....I saw that icon but wasn't sure exactly what it did. i.e. just delete the request or actually cancel the request. And of course it would have to be clicked BEFORE the automation process happens..which could be only minutes away up to the maximum 24hrs....depends on what time the user cancelled....

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