K Ashok Posted February 24, 2010 Share Posted February 24, 2010 Hello, We are using 4.0.1 and we are having a slight problem. We have two merchant numbers via Barclays (one Continuous Authority). We are using these via SagePay. The account has now gone live, but transactions are getting declined. Sagepay spoke to Barclays who state that the CV2 isn't getting passed to them via our system (WHMCS). I'm using the SagePay module in WHMCS, and nobody else seems to be complaining of this problem on here. Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
K Ashok Posted February 24, 2010 Author Share Posted February 24, 2010 Just to add, the post code field is also not getting passed. I spoke to someone else in sagepay and he told me that they are receiving all other card information apart from the CV2 field. He also said that they receive the address information as per the form, but that the post code isn't going into the billing post code, so it is sending off a blank post code for the address match. Ideas? 0 Quote Link to comment Share on other sites More sharing options...
penguin Posted February 24, 2010 Share Posted February 24, 2010 I think this may need Sagepay to check things further. We use Sage & Barclays, however you should only need one merchant number for this - Barclays will set up continious authority on your existing merchant number and then you use the same Sagepay username for both initial and repeat trnsactions. Are you failing initial payments currently or just repeat transactions? 0 Quote Link to comment Share on other sites More sharing options...
K Ashok Posted February 24, 2010 Author Share Posted February 24, 2010 Hello, Sagepay told me it is because they are not receiving a CV2 from us and they are also not receiving the post code in the correct place. For example, they have the full address in their transaction information, but they say the post code isn't being sent to the right place. They receive all other parts of the card information. Currently we are only testing manual payments. I imagine the recurring will go through ok as they don't need a post code or CV2. 0 Quote Link to comment Share on other sites More sharing options...
K Ashok Posted February 24, 2010 Author Share Posted February 24, 2010 Just to add, payments taken directly from the sagepay terminal are going through without problem, so it is definitely something to do with the transmission of the fields... 0 Quote Link to comment Share on other sites More sharing options...
K Ashok Posted February 24, 2010 Author Share Posted February 24, 2010 I just attempted a CC capture and that took the payment without a problem. It passed the post code along and received a positive match. The issue is therefore only with the payment page for paying invoices manually. 0 Quote Link to comment Share on other sites More sharing options...
penguin Posted February 24, 2010 Share Posted February 24, 2010 I've not tried the manual payment option - the standard integration for customers to pay automatically using the sagepay module should work fine though 0 Quote Link to comment Share on other sites More sharing options...
K Ashok Posted February 25, 2010 Author Share Posted February 25, 2010 I've not tried the manual payment option - the standard integration for customers to pay automatically using the sagepay module should work fine though Hello, The automatic payment is indeed working without problem. It just seems strange that the manual payment doesn't :-( 0 Quote Link to comment Share on other sites More sharing options...
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